Last Updated: 16 August 2026

At Shopoint, we respect your privacy and are committed to handling the personal information you provide to us responsibly.

This Privacy Policy explains what information we may collect when you use our website, place an order, contact us, or interact with our services, and how that information may be used.

1. Information We May Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Shipping address
  • Order details
  • Products purchased
  • Payment method information
  • Messages sent through WhatsApp, email, or website forms
  • Device, browser, and website usage information where applicable

For Cash on Delivery orders, we may use the contact and delivery information you provide to process and deliver your order.

2. How We Use Your Information

We may use your information to:

  • Process and confirm orders
  • Arrange delivery
  • Provide customer support
  • Contact you regarding your order
  • Process returns, exchanges, or complaints
  • Improve our website and services
  • Prevent fraudulent or suspicious transactions
  • Maintain business and transaction records
  • Send promotional communications where appropriate and permitted

3. Order and Delivery Information

To fulfil an order, relevant customer information may need to be shared with third parties involved in completing the transaction, such as:

  • Courier companies
  • Delivery partners
  • Payment service providers
  • Website and ecommerce service providers

We aim to share only information reasonably required for the relevant service.

4. Cookies

Our website may use cookies or similar technologies to support features such as:

  • Shopping cart functionality
  • Login sessions
  • Remembering preferences
  • Website analytics
  • Site performance
  • Advertising or marketing integrations

You may be able to manage cookies through your browser settings.

5. Payment Information

Depending on the payment method selected, payment processing may be handled by third-party service providers.

Shopoint does not intend to request sensitive payment credentials through unofficial communication channels.

Customers should avoid sending passwords, PINs, OTPs, or other sensitive financial credentials through WhatsApp, email, or social media.

6. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

7. Third-Party Services

Our website may use third-party services for functions such as:

  • Website hosting
  • Ecommerce functionality
  • Analytics
  • Payment processing
  • Courier and logistics services
  • Email communication
  • Social media integrations

Those services may process information according to their own privacy practices.

8. External Links

Our website may contain links to third-party websites or social media platforms.

Shopoint is not responsible for the privacy practices or content of third-party websites.

9. Marketing Communications

Where we send promotional emails or messages, customers may request to stop receiving such communications.

Transactional communications related to an active order may still be sent when necessary.

10. Children’s Information

Our products and services are intended for general retail customers. We do not knowingly seek to collect personal information from children for purposes unrelated to legitimate transactions.

11. Access, Correction, or Deletion Requests

If you would like to request correction or deletion of personal information held directly by Shopoint, you may contact us.

Some information may need to be retained where reasonably necessary for transaction records, dispute resolution, fraud prevention, or legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, services, or applicable requirements change.

Updated versions will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions regarding this Privacy Policy, contact:

Shopoint

Phone & WhatsApp: 0327 8859051
Email: shopointpkofficial@gmail.com